How can we help your store today?
Find step-by-step setup guides, cashier workflows, hardware tutorials, or reach our local technical team in Cambodia.
On-Site Assistance
In-person hardware setup & staff training in Phnom Penh & provinces.
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Hardware Setup & Pairing
Connect thermal receipt printers, 1D/2D barcode scanners, and cash drawers to your tablet or PC.
Cashier Operations & Shift Floats
Daily counter workflows, taking mixed cash payments, and printing end-of-shift Z-Reports.
Offline Continuity & Sync
How the offline engine protects transactions during Wi-Fi drops and automatic cloud synchronization.
Merchant Dashboard & Settings
Manage product catalogs, store branches, tax rates, and staff 4-digit PIN permissions.
Frequently answered questions
What happens if my receipt printer stops working during a shift?
All sales are safely logged in the system. You can reprint any completed receipt from the transaction history once the printer is reconnected, or switch to a backup printer via the device settings.
How do I update the daily exchange rate between USD and KHR?
Log in to your Merchant Dashboard, navigate to Settings → Currency & FX, and set your desired exchange rate (e.g. 4,100 KHR). The new rate syncs immediately across all counter terminals.
Can multiple cashiers use the same terminal during different shifts?
Yes. Cashiers unlock the terminal in seconds using their personal 4-digit PIN. When a cashier's shift ends, they perform a blind drawer count and close their shift before the next cashier opens their float.
How do I get on-site assistance in Phnom Penh or the provinces?
Our local technical team provides on-site onboarding, hardware testing, and cashier training in Phnom Penh, Siem Reap, and major provincial centers. Contact us via Telegram or the form below to schedule a visit.
Need technical help or custom setup?
Send us a message and our support team in Cambodia will reply via Telegram, WhatsApp, or phone.